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FAQ

Is Louloucup comfortable?

Yes, Louloucup is extremely comfortable. Our menstrual cup is super soft and flexible so you can manipulate it and fold it easily. Its specific design has been conceived to easily pop-up. Our menstrual cup adapts perfectly to the move of your body, and you will not feel it at all.

I cannot insert my menstrual cup, what should I do?

If you cannot insert your menstrual cup the first time, relax! it is important to relax your pelvic muscles during insertion and removal.

Try one of our folding methods. If this is your first menstrual cup, we advise you to try out the different folding techniques and see which one suits you best. Most women insert and remove their menstrual cups while sitting in the toilet or squatting in the shower. Do not forget to keep your menstrual cup folded until it is fully inserted into your vagina.

How long can I keep my menstrual cup?

You can wear your menstrual cup for up to 8 consecutive hours. You must empty your menstrual cup at least twice a day or more, if necessary.

Leaks

Louloucup has been designed to open easily and minimize the risk of leaks. In general, if you have leaks, it is because your cup is not positioned correctly or that the secure suction seal has not been created. Try a different fold and gently pull the stem in order to create the suction seal.

How do I remove my menstrual cup?

  1. Gently pull the stem to bring your menstrual cup near the entrance of your vagina.

  2. Pinch the base of your menstrual cup to remove the suction seal and guide your menstrual cup to the exit by holding the cup straight. Never pull your cup out by the stem alone.

Never pull your cup out by the stem alone.

What do I do if my menstrual cup is very high and cannot reach it?

Do not panic! Your menstrual cup cannot be lost inside your body.

Squat down and relax your pelvic muscles. You can also push it naturally. When it is down, do not forget to squeeze the base of the cup to remove the suction seal as explained above.

The stem is bothering me, can I trim it?

Yes, you can shorten it or cut it completely. However, do not attempt to trim the stem while wearing your menstrual cup.

Sport and activities

Louloucup has been designed for active women. You can run, dance, swim, do yoga and any other sports activities freely even when you have your period.

Where is Louloucup made?

Louloucup is made in France under strict hygienic conditions in a factory authorized to produce medical articles in accordance with iso 13485 standards.

Many menstrual cups on the market are made with questionable materials, in countries where legislation is less vigilant than in France. 

For this reason, our logo is written inside our menstrual cups with the mention made in France. Your health is our main priority.

Is Louloucup healthy?

Yes, Louloucup is a healthy alternative to tampons and pads. The silicone is widely used in medicine for its high tolerance with the human body. 

Tampons and pads contain many toxic products and bleach, which is not the case of Louloucup. Louloucup is made from the best medical silicone and contains no BPA, phthalates, latex or heavy metals.

Are the dyes used healthy? 

All the dyes used in the production of our menstrual cups comply with the regulations and are completely safe to use.


Do I need to change my menstrual cup every year? 

No, there is absolutely no need to change your menstrual cup every year. Some women keep menstrual cups for ten years, others prefer to change them more often. The US food and drug administration (FDA) recommends changing your menstrual cup every 3 years. Some women who see their menstrual cups change color over time prefer to buy a new one. You can avoid discoloring your menstrual cup by rinsing it with cold water before cleaning it with your soap.

How do I take care of my menstrual cup?

It is recommended to clean your menstrual cup with neutral soap and boil it twice a day for 5 minutes. Put your menstrual cup in boiling water for 5 to 7 minutes in order to sterilize it. Let your cup cool down before inserting it again.

Intra-uterine device (IUD) and Louloucup

Many women use their menstrual cup with their IUD. We recommend that you consult your doctor before using your Louloucup with an IUD.

Can I have a toxic shock syndrome using a menstrual cup?

Toxic shock syndrome (TSS ) affects both men and women.

Toxic shock syndrome may occur after a recent surgery, an insect sting, but also for women wearing an intra-uterine device, menstrual cups, and or tampons.

It should be noted that the toxic shock associated with the use of a menstrual cup is serious but is extremely rare.

To reduce your risk of exposure to TSS, you should do the following :

  • Do not use menstrual cups if you have been diagnosed with TSS in the past.
  • Boil your menstrual cup before using it for the first time and before each cycle starts
  • Remove and clean carefully your menstrual cup after wearing it for 8 hours
  • Clean your hands before and after handling your menstrual cup

What are the main symptoms of toxic shock syndrome?

The toxic shock syndrome usually starts with the flu or a high fever (39 - 40 degrees C.)  The other symptoms are :

  • Confusion,
  • Extreme fatigue
  • Weakness
  • Headache
  • Diarrhea and vomiting
  • Skin rash

If you experience these symptoms and you think you are suffering from toxic shock syndrome, call your doctor and go to the hospital immediately.

Why is Louloucup eco-friendly?

Louloucup can be reused every month and has an average life of 10 years if you take care of it properly!

Over a lifetime, a woman will use between 10,000 to 15,000 menstrual products (pads, tampons, applicators, packaging). Worldwide, more than 45 billion of pads are discarded each year. It takes an average of 500 years for these hygienic products to disappear, making this industry one of the most polluting in the world.

Imagine if all women were buying menstrual cups instead of other menstrual products ...

The purchase of your menstrual cup allows you to reduce your environmental impact. Make a gesture for you but also for the environment.

Is Louloucup tested on animals?

No, Louloucup is not tested on animals and is suitable for people practicing a vegan lifestyle.

Order confirmation

Once the order has been made, we automatically send a confirmation email. All orders are dispatched within one business day from Monday to Friday. You can follow your order at any time with your tracking number.

Payment methods

We accept VISA, Master Card, Discover, JCB, and PayPal.

Shipping

We offer shipping cost for Europe and worldwide shipping for 6 euros for up to 2 cups. If you want to buy more than 2 cups, contact us at hello@louloucup.com

Satisfaction policy

If you are not 100% satisfied with your purchase, contact us at hello@louloucup.com and we will do our best to find a solution.